Terms & Conditions for Elegance Stationery ©
All designs are copyright of Elegance Stationery .Copying and use of my images will not be tolerated. Please note I have submitted membership for ACID (Anti Copying in Design) and will not hesitate to take legal action should any of my designs be breached in any way without my permission.
The prices quoted for Elegance Stationery© items include inserts and envelopes.
Wedding Stationery can be placed in person, by email or telephone. There is no minimum order and I advise that you place your order 9– 12months before your Wedding date.
Colours will be ordered in batched (i.e. handmade paper) so please be advised if you order together (invites, place cards, other reception items) the colour will be from the same batch, if not the colour may vary slightly.
Upon booking I will give you details for wording, font etc. The timescale for wording is very important and would be required at your earliest convenience. An extra charge will be incurred in the event that you do not get the necessary details to me on time .
Proofs will be sent for each stationery item ordered. These must be signed and returned to me prior to the commencement of your order. Please be aware that Elegance Stationery© does not accept responsibility for mistakes once proofs have been approved, it is therefore very important that you check your text, names, dates etc very carefully. Cancelled orders following the approval of the final proof are non refundable.
Table plan details and names for Place Cards must be submitted to me by email no later than 1 weeks before your wedding date. Any lateness in your submission could lead to you not getting your Table Plan and/or Place names owing to there not being the time to make.
My stationery is completely handcrafted and slight variations will occur. This is a positive feature and proves that your stationery is a genuine handcrafted product. On very rare occasions some stationery materials like card type, weight, embellishments, toppers may be discontinued or unavailable. Because of this it may be necessary to alter and change your stationery. This will not be done until you are informed and happy with the changes.
Deposits
A non-refundable deposit of 50% of your total order is required at the time of ordering, Your deposit books your time in my diary amd no other booking will be taken for that time. The 50% balance or outstanding balance will be due on receipt of your invitations. Payment can be made in cash, bank transfer, Paypal or cheque. When paying by cheque please make all cheques payable to Aberdeen Wedding Shop.
Complaints
I have never had a complaint as customer care is of the utmost to me. If however you feel you need to complain, please do so via email or in writing. If you are emailing your complaint please remember to add a delivery and read notice to your email.
Price Change
From time to time it is necessary to raise to increase the cost of particular ranges. Please be assured this will not affect orders where deposits have already been paid.
